Our prestigious multinational client is looking for:
Technical Support Specialist
Tasks:
• Provide technical support to customers on smart phones, mp3/4 players, tablets and other telecommunication devices
• Investigate technical issues and troubleshoot problems
• Provide effective and timely resolution of customer requests
• Adjust customers with up-to-date product information and services
• Educate customers on options, settings, programs and applications
• Demonstrate a high quality service and ensure customer satisfaction
• Log, administrate and follow-up issues and escalations in Call Management System
• Communicate positively with team members and customers
Requirements:
• Fluency in German/Russian/French AND English language
• Interest in telecommunication devices
• Ability to grasp up the latest technical achievements
• Master or Bachelor degree preferably in IT/Telecommunication
• Good understanding of MS Office and other software applications
• Excellent communication skill
• Customer-oriented attitude
• Ability to multi-task and strong problem-solving skill
Our offer:
• Working in an international, and dynamic team
• Opportunity to develop your professional skills
• Competitive salary and benefits
• Relocation package
Location:
Czech republic/Brno